Refund policy
Ocean Soul LLC
1. Returns:
We gladly accept returns within 4 days of the delivery date.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
Please contact our customer service at oceansoulgt@gmail.com to initiate the return process.
2. Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 business days.
3. Exchanges:
If you received a defective or damaged item, we will happily exchange it for the same item. Please contact our customer service to arrange an exchange.
4. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective item).
We recommend using a trackable shipping service and purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item.
5. Non-Returnable Items:
Certain items are non-returnable, including [list any specific items or categories that cannot be returned].
6. Refund Exceptions:
Refunds are not available for [list any specific situations where refunds are not applicable, e.g., final sale items, gift cards].
In cases of partial returns from a bundled promotion or discount, the refund amount will be adjusted accordingly.
7. Late or Missing Refunds:
If you haven't received a refund within the specified timeframe, please check your bank account or credit card statement first. If the refund is still not reflected, contact your bank or credit card company.
If you need further assistance, please contact us at oceansoulgt@gmail.com
8. Contact Information:
If you have any questions or concerns about our return and refund policy, please contact us at oceansoulgt@gmail.com
Note: This return and refund policy is subject to change without notice. Please review the policy periodically for any updates.
1. Returns:
We gladly accept returns within 4 days of the delivery date.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
Please contact our customer service at oceansoulgt@gmail.com to initiate the return process.
2. Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 business days.
3. Exchanges:
If you received a defective or damaged item, we will happily exchange it for the same item. Please contact our customer service to arrange an exchange.
4. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective item).
We recommend using a trackable shipping service and purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item.
5. Non-Returnable Items:
Certain items are non-returnable, including [list any specific items or categories that cannot be returned].
6. Refund Exceptions:
Refunds are not available for [list any specific situations where refunds are not applicable, e.g., final sale items, gift cards].
In cases of partial returns from a bundled promotion or discount, the refund amount will be adjusted accordingly.
7. Late or Missing Refunds:
If you haven't received a refund within the specified timeframe, please check your bank account or credit card statement first. If the refund is still not reflected, contact your bank or credit card company.
If you need further assistance, please contact us at oceansoulgt@gmail.com
8. Contact Information:
If you have any questions or concerns about our return and refund policy, please contact us at oceansoulgt@gmail.com
Note: This return and refund policy is subject to change without notice. Please review the policy periodically for any updates.