Shipping policy
1. Processing Time:
Orders are processed and shipped within 2-3 business days (excluding weekends and holidays) after payment confirmation.
Processing time may vary during peak seasons. Any delays will be communicated promptly.
2. Shipping Costs:
Shipping costs are calculated at checkout based on the weight of the order and the destination.
3. Shipping Destinations:
We currently ship to addresses within United States.
4. Order Tracking:
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Tracking information may take 5 hours to be updated after the order is shipped.
5. Delivery Time:
Delivery times are estimated and may vary depending on the shipping method and destination.
We are not responsible for delays caused by unforeseen circumstances, such as weather, customs, or carrier issues.
6. Missing or Lost Packages:
In the rare event that your package is lost or missing, please contact us at oceansoulgt@gmail.com within 2 days of the
expected delivery date. We will work with the carrier to resolve the issue.
7. Address Accuracy:
Customers are responsible for providing accurate shipping information. Please double-check your shipping address before completing your order.
We are not responsible for orders shipped to incorrectly provided addresses.
8. Returns Due to Non-Delivery:
If a package is returned to us due to non-delivery (e.g., incorrect address), the customer is responsible for any additional shipping costs to resend the package.
10. Contact Information:
If you have any questions or concerns about your order or our shipping policy, please contact us at Oceansoulgt@gmail.com
Note: This shipping policy is subject to change without notice. Please review the policy periodically for any updates.
Orders are processed and shipped within 2-3 business days (excluding weekends and holidays) after payment confirmation.
Processing time may vary during peak seasons. Any delays will be communicated promptly.
2. Shipping Costs:
Shipping costs are calculated at checkout based on the weight of the order and the destination.
3. Shipping Destinations:
We currently ship to addresses within United States.
4. Order Tracking:
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Tracking information may take 5 hours to be updated after the order is shipped.
5. Delivery Time:
Delivery times are estimated and may vary depending on the shipping method and destination.
We are not responsible for delays caused by unforeseen circumstances, such as weather, customs, or carrier issues.
6. Missing or Lost Packages:
In the rare event that your package is lost or missing, please contact us at oceansoulgt@gmail.com within 2 days of the
expected delivery date. We will work with the carrier to resolve the issue.
7. Address Accuracy:
Customers are responsible for providing accurate shipping information. Please double-check your shipping address before completing your order.
We are not responsible for orders shipped to incorrectly provided addresses.
8. Returns Due to Non-Delivery:
If a package is returned to us due to non-delivery (e.g., incorrect address), the customer is responsible for any additional shipping costs to resend the package.
10. Contact Information:
If you have any questions or concerns about your order or our shipping policy, please contact us at Oceansoulgt@gmail.com
Note: This shipping policy is subject to change without notice. Please review the policy periodically for any updates.